Shipping policy
Shipping Policy
We are committed to delivering your order safely, quickly, and efficiently.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.
Shipping Fee
We are pleased to offer FREE shipping on all orders. There are no hidden shipping charges, and your total cost will be displayed clearly before you complete your purchase.
Delivery Time
Once your order has been dispatched, delivery typically takes 8–10 business days. Delivery times may vary depending on your location, local courier services, customs processing, or other circumstances beyond our control.
Order Tracking
As soon as your order ships, you will receive a confirmation email containing your tracking number, allowing you to follow your package throughout its journey.
Delivery Delays
While we do our best to deliver every order within the estimated timeframe, occasional delays may occur due to weather conditions, customs inspections, or courier-related issues. We appreciate your patience and understanding.
Need Assistance?
If you have any questions regarding your order, shipping, or delivery, our customer support team is here to help.
Email: viviansofia.uk@gmail.com